What should you think about when buying IT Infrastructure Monitoring tools?

What should you think about when buying IT Infrastructure Monitoring tools?

You are an IT professional, but maybe you haven’t taken in all the info on IT Infrastructure Monitoring tools yet. However, we have. And so has Gartner. We took the liberty of highlighting some facts from Gartner’s “The Market Guide for Infrastructure Monitoring” to help you make a decision regarding your IT Monitoring.


IT Infrastructure Monitoring tools capture the availability of your IT infrastructure by monitoring Servers, Networks, Storage Systems, Database and Hypervisors. In the not so distant future you might ad OpenStack on top of this hot mess. We will help you navigate through the jungle of ITIM (for short) tools in this post.

Relevant trends that you, as an IT professional, might be following in regards to ITIM, could be; Dynamic Infrastructure, Cloud, DevOps, Workflow Complexity, Internet of Things and in the more distant future; Artificial Intelligence (AI). Modern IT is a challenge for legacy tools that was designed to work on the idea of a mostly static IT infrastructure with minimal changes. These trends, Gartner mentions, challenges the paradigm of the static infrastructure and push for broader and more competent solutions. IT leaders are seeing the benefits of reducing the number of monitoring tools, improving collaborations across teams by adopting IT Infrastructure Monitoring tools that work across domains and, of course, cut costs.Choosing IT Infrastructure Monitoring Tools

Tips and some good points from Gartner

Gartner is clear on the fact that a unified, holistic and scalable ITIM tool suits most organizations best. The rise of cloud based IT, hybrid IT and (for example) OpenStack clarifies the increasing speed of the development of data storage. This leads us to some important tips and points that Gartner is making:

  • Prioritize ITIM tools with higher integration and interoperability.
  • Reduce tool management overhead by shortlisting vendors that have modern user interfaces and are ready for emerging technologies.
  • There is a growing interest in a single dashboard that unifies data from all monitoring tools.
  • Improved ease of deployment and minimal need for configuration are also seen as necessary features.
  • Cloud providers (Microsoft and VMWare for example) are also emerging as ITIM tool providers purely for their IaaS offerings. At the moment, these tools have visibility limited to the cloud providers’ own environment. Some of them have branched out through ITIM partnerships.
  • Before embarking on an ITIM tool selection process, your team should first document existing tools and features to help with the rationalization of existing tools and the elimination of redundancy.

Choosing your IT Infrastructure Monitoring tool

When choosing a ITIM tool, it is critical to select an offering that closely matches your organizational capabilities and requirements. The following are key differentiating factors during the evaluation process:

  • Focus on must haves.
  • Pick the right size for the solution and be sure to verify that the vendor has Support and Professional Services if you need it.
  • Leverage existing tools.
  • Engage business stakeholder through the selection process.
  • Tie into existing skill levels of the existing team. If you need training, verify that the ITIM tool vednor provides training or certifications.
  • SaaS and on-premises, depending on your need. You may have your IT infrastructure spread across on-premises and cloud environments and will benefit from tools that provide visibility to a distributed IT infrastructure through a single dashboard.

The Commercial Open Source model is the ITIM model that we at OP5 think works best. It is a part of our DNA. The reason for this is that we believe we are the best of two worlds: Open Source so you can get help from the community and Commercial so you can get Support and Professional Services when you need it.

We would like to give you a small but important tip: When you can measure everything, what is important? Start with what is important and build from there.

by Markus Blomberg 12 July