Business Service Management

OP5 Monitor’s business service management feature allows for a greater unification between IT infrastructure and key business services, resulting in a more comprehensive understanding of the real impact IT has on crucial business outcomes.

Taking a business service management orientation in relation to your IT processes will result in better informed organizational decisions, due to enhanced visibility and key insights into relationships which weren’t previously considered. Instead of focusing on server and network monitoring in isolation, the focus is now placed on the connection to business processes such as order processing, production and payroll.

Business Service Management In Action

An organization that has an e-commerce element, heavily relies on this aspect to function correctly at all times. If there is an issue with customer ordering which affects a web shop then this business critical issue will most likely result in a notable revenue drop.

With OP5 Monitor’s business service management feature, users can easily map and group IT infrastructure to create a logical, business orientated overview of the overall physical, virtual or cloud based services which are critical to ensure business continuity.  Users are then able to trace back to the exact server that is the source of the issue to ensure that key business services are returned to functioning correctly.

As a compliment to normal static threshold solutions, OP5 Monitor also offers dynamic and adaptive thresholds to further enhance the business service management functionality.


Business Service Management


“We not only perform checks to see that the applications are working, but we also monitor entire business processes to verify that applications actually do what the are supposed to do, that data is delivered at the right time and in the right shape”  – Stephan Gottschalk, Network Engineer at DVB Bank


BSM: Key Benefits

  • Reduce IT downtime by monitoring and aligning key business processes with IT priorities
  • Prioritize business critical applications alarms
  • Decreased costs through proactive business service management and IT monitoring
  • Mutual understanding of key priorities between IT and business units
  • IT teams have the ability to show results in business terms via easy to understand reports

OP5 Monitor: Open Source Network Monitoring  

OP5 Monitor is the preferred Open Source Networking & Server Monitoring tool for large multi-national companies in over 60 markets, to see OP5 Monitor’s Business Service Management in action for yourself get started here.

Prefer to get more hands on? Then Download OP5 monitor for free to get first hand experience of how OP5 Monitor’s business service management feature can help you to unify your IT operations and business services.

Knowledge Base

OP5 Monitor has a dedicated Knowledge Base (KB) for our users, here’s some more useful information relating to our Business Service Management feature.