Printer monitoring

Printer monitoring

The new generation of advanced multifunction printers adds important services but they also cause a new printer monitoring challenge of maintaining high uptime for the services. op5 Monitor printer monitoring capabilities introduces a simple and automated way to stay in control of printers and give the administrator the overall picture, increase the general uptime and avoiding unnecessary service costs from the printer service partner.

Modern printers introduces new challenges!

Modern multifunction printers adds new built in features like:

  • Scanning
  • Direct email
  • Professional color printing in all sizes
  • Direct fax
  • Ftp services etc.

This introduce a whole set of new parameters that can effect the individual services on the printer and can potentially set the printer out of operations.

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Download full 30 day trial version, including all features, API and op5 App support

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What happens when the printer is down?

The pure volume in printer related problems are often solved by outsourcing the whole printer process. This approach can be very costly and many times the problem analysis from the printing partner concludes that the printer is operational and the actual problem causing the downtime was generated by “something else” i.e. not the printer itself.

 

This conclusion will generate two issues; An invoice from the service partner as the problem was not printer related. Potentially longer downtime of the printer as the core problem was never detected so its not until the printer technician rules out the printer that the internal IT starts to identify the actual root cause to the problem.

 

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Printer monitoring details

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Printer monitoring overview

 

 

 

 

 

 

 

 

 

 

Printer monitoring reduces downtime and saves time

The power of multi-service monitoring with automatic alarms, notifications and professional service level reports are extremely efficient, even at a relatively small number of printers. The ease of use and support for all brand printers makes the op5 Monitoring system very versatile.

 

All services can be set up for low or high values and when breached alarms will be generated via sms or email. All data can be graphed by day, week or monthly views for trend analysis.

 

Understanding what the root cause is and getting a direct notification for affected services such as the printers, saves time and money and perhaps most important, keeps the end users productive and a lot happier.

Try op5 Monitor Enterprise+

Download full 30 day trial version, including all features, API and op5 App support

Download op5 Monitor