Nilex Service Management is a complete incident and problem management handling system. With increasing demand for order, system and control, the tool needs to be powerful, and yet simple enough to install, administer and use. Nilex Service Management is a collection of functions put together to a standard solution that gives the users access to all the tools needed to optimize productivity and efficiency.
OP5 and Nilex have jointly developed an integration that automatically forward an event in OP5 Monitor to the Nilex Helpdesk system. This greatly reduces manual work and assures that the correct information in the event is forwarded to a new ticket.