[nggtags gallery=powerful_reports] Bridging the gap between IT and business A thorough monitoring system that collects vast amounts of data from your entire IT-environment is great, but what gives it real value is the ability to visually present the data in easy to understand reports that can easily be shared and understood throughout your business. General
op5 Monitor makes it easy to achieve powerful monitoring of service level agreements or SLA Monitoring. It's easy to install and is favourably used to measure and monitor the service deliveries from outsourcing partners or other third party providers. The solution benefits all parties in the outsourcing process and you as the customer can make sure you have access to all the facts so that you never again go in ”blind” to the monthly meeting with your outsourcing partner again. Assure that you get what you pay for and benchmark your service quality both internally and externally.
To outsource parts of or full functions of the IT environment is today a natural solution for many of our customers. It gives flexibility and hopefully cost control of mastering the ever changing needs for effective use of the IT systems. The challenge with outsourced services is often related to work of maintaining and managing the outsourced service, and thereby maximizing the quality and cost benefits. The work can be divided into:
Everyday service and support maintenance identifying the root cause of a problem and thereby establish who is the correct owner of the problem.
Proper and accurate Service Level measurements to assure that correct levels are met, and if not that penalty clauses are fulfilled.
The network monitoring software op5 Monitor is based on the popular and frequently awarded Open Source project Nagios*. We at op5 develop and package open source network monitoring software for enterprise users. We offer our users a winning product that combines the flexibility and freedom of open source with reliability and sustained support. Our solutions save you valuable IT resources and deliver proven, 100% tested and fully optimized functionality with all the benefits of Open Source software. All the services you need for a successful, long-term implementation are included in the package along with outstanding support. op5 works closely with Nagios Inc. and actively contributes to the Nagios project.
To implement monitoring can be a very wide concept. The purpose of this document is to concretizise what such an implementation consist of, in order to give you an overview of what needs to be done, who to involve and how to prioritize.