Application Notes

This application note gives an overview of the benefits with integrating op5 Monitor with external Help Desk systems and how this is done.

Benefits

• op5 Monitor collects > measures > prioritizes > notifies > updates errors and potential problems from the IT systems.
• When a problem is detected by op5 Monitor, the system creates an automatic ticket trap in a predefined format and sending it to the helpdesk system.
• A new helpdesk ticket is automatically created that includes informaiton from op5 Monitor
• Faster problem detection and fixing
• Better communication and delegation. All parties involved in reducing the time to problem solved are looking and reading the same info and thereby minimizing confusion and misunderstandings.
• Correct information to the end users, waiting for answers.
• Easy click and browse for direct access between the systems.

- What can a modern professional network management system do for you?

A summary of benefits based on our practical experience of installing and provisioning our modern Network Management System (NMS) op5 Network Management Suite in hundreds of different organisations and their respective IT environments.

Benefits

• System wide overview
• Automation
• Minimize risk for costly donwtime
• More efficient use of IT resources
• Better data for making correct management priorities
• Documentatoin for long term quality assurance of your IT systems
• Turning Information Technology (IT) to Information Services (IS)

- Achieve Traceability and Secure Handling of Log data

The Payment Card Industry Security Standard is a joint standard, accepted and adopted by Visa, MasterCard, American Express, Diners Card and JCB. The standard describes how credit card numbers and transaction information should be handled. This includes any kind of physical credit card transaction wether it is post, telephone or e-shops. The overall purpose for PCI is to assure that the card and transaction data is handled in a secure way so that no un-authorised personal can access the information.

- The new generation Enterprise Resourse Planning needs a new generation of Network Management Tools

Benefits

• Warnings before halts occur.
• Builds on a established and well-tried platform, op5 Monitor.
• Warnings and alarms directly on display, sms and/or e-mail .
• Escalation, correct alarms on fairly responsible.
• Reduces expensive time used for diagnosis/error detection.

Benefits

• Control your outsourced IT environment
• Online access to detailed SLA reports
• Prioritize your resources
• Proactively plan and change for a better future

Overview of benefits

• Service driven monitoring
• Multi level monitoring - the whole virtual environment in one easy to understand web based interface.
• Seamless integration between physical and virtual infrastructure monitoring
• Flexibility and scalability

Adding full control to Multifunctional Printers greatly reduces downtime and saves on resources, money and unhappy users.

- Control of your applications

This application note gives an overview of how to monitor and identify problems directly related to your central applications using op5 Monitor and op5 Log Server. A basic understanding of the actual challenge is the key to successful and effective application monitoring and can be summarized in one question:

“Why is the application X not performing according to our business needs / the promised performance?” (this is a scale from a 100% down application to a situation with unacceptable response time or when incorrect data is produced).

- The new generation ERP system demands a new generation of Network Management solutions

The speed of change in all businesses are creating new challenges for the ERP systems. This creates a generation upgrade in many of the leading ERP systems currently in operation. From being processed in a large single system mostly AS/400 or similar the new generation ERP is architectured in a more modern and distributed model. This enables better flexibility and also support for more options in the separate parts of the over all solution.