Today’s IT departments have to struggle with demands on high availability to support the business and at the same time consolidate and decrease costs. To succeed you need to be able to effectively balance the demands of maximized return, mitigate risk, improve performance and increase agility. Virtualization, using softwares like VMware or XEN, is a fast growing trend with a lot of pro's helping an IT department to meet the demands from the business. Virtualization also increases the need of control since potential problems may have much more serious effects with several virtual servers on each physical and a more complex dependency structure. Whether you have 1, 10, 100 or 1000 servers, op5 Monitor helps you monitor your virtual infrastructure, giving you control and deliver savings, ease of use, scalability and the possibility to be agile and proactive in your IT operations.
op5 Monitor makes it easy to achieve powerful monitoring of service level agreements or SLA Monitoring. It's easy to install and is favourably used to measure and monitor the service deliveries from outsourcing partners or other third party providers. The solution benefits all parties in the outsourcing process and you as the customer can make sure you have access to all the facts so that you never again go in ”blind” to the monthly meeting with your outsourcing partner again. Assure that you get what you pay for and benchmark your service quality both internally and externally.
A application can be 100% down, run with unacceptable response time or produce incorrect data. How do you monitor and identify problems directly related to your business critical applications? Using op5 Monitor you get control over your applications performance, can minimize down time and shorten the time needed to fix problems, becoming proactive in your IT management.
Trying to list the applications that cause the most problems is an challenging task and all organizations have their own lists of 6 business critical applications that are not allowed to go down. If the application and the related services go down it directly hurt the business. The challenge of increasing the applications up-time is to limit down-time. To limit downtime we need to be in control and able to look into the details of how the applications are performing.
According to Gartner, at least 80% of the time fixing a problem is focused on identifying where the actual core problem is. Once we have identified where and what the problem is, the solution is often quite simple and fast to fix.
With op5 Monitor you can continually monitor your processes and receive alerts when any of the services components is not performing as expected. op5 Monitor automatically simulate an action or path that a customer or end-user would take on your site or web based service (for example SaaS). The path are then continuously monitored at specified intervals for availability and response time measures. The data can be presented in professional and informative reports, invaluable for making well informed decisions, change management and resource planning and allocation.
Core business applications are moving out from the local legacy data centres into new more cost efficient and fast to deploy environments such as SaaS (Software as a Service) or the cloud. IT operations is still held accountable for the performance, availability and security, but the new flora of IT environments is making it increasingly hard for IT operations to stay in control of the whole network and all its dependencies in order to deliver performance and quality in accordance with the business needs. By using op5 Monitor for your Cloud Monitoring you don't have to make any difference where and how your services are running, whether they run in the cloud, on virtual servers, SaaS or in your legacy data centres, you can monitor them from a single tactical overview over your entire IT environment.
The new generation of advanced multifunction printers adds important services to the organization. They do however introduce a challenge of maintaining high uptime for the services. op5 Monitor introduces a simple and automated way to stay in control of printers and give the administrator the overall picture that greatly reduces mean time to repair, increase the general uptime and avoiding unnecessary service costs from the printer service partner.
We have long experience from working with leading Telecom companies to address key challenges and addressing pain points derived from the lack of overview of the large and complex services and networks in heterogeneous IT environments. We can enable you to improve your operational efficiency and improve your service quality through unprecedented insight into your services performance. The easy to use and understand SLA monitoring reports ensure that your services are delivered in accordance with your committed service levels and management can be alerted before the levels are risking to be breached.
The retail industry in general faces several classic challenges with the need to support and monitor multiple outlets. A mixed IT environment makes this a rather complex operation. Distributed WAN and LAN, cash machines and credit card processing, as well as inventory, depends heavily on a transaction based system.
To outsource parts of or full functions of the IT environment is today a natural solution for many of our customers. It gives flexibility and hopefully cost control of mastering the ever changing needs for effective use of the IT systems. The challenge with outsourced services is often related to work of maintaining and managing the outsourced service, and thereby maximizing the quality and cost benefits. The work can be divided into:
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Business Systems Monitoring