”Investeringen i op5 Monitor betalade sig redan vid första driftstörningen” Arla Foods i Götene har ansvaret för det lokala produktions-it-nätet. Tidigare saknade man delvis dokumentation och övervakningsplattformar, vilket innebar svårigheter att överblicka produktionsmiljön och att felsökningsarbetet vid driftstörningar tog lång tid. Arla Food sökte i första hand ett system för övervakning av själva nätverket, men
A application can be 100% down, run with unacceptable response time or produce incorrect data. How do you monitor and identify problems directly related to your business critical applications? Using op5 Monitor you get control over your applications performance, can minimize down time and shorten the time needed to fix problems, becoming proactive in your IT management.
Trying to list the applications that cause the most problems is an challenging task and all organizations have their own lists of 6 business critical applications that are not allowed to go down. If the application and the related services go down it directly hurt the business. The challenge of increasing the applications up-time is to limit down-time. To limit downtime we need to be in control and able to look into the details of how the applications are performing.
According to Gartner, at least 80% of the time fixing a problem is focused on identifying where the actual core problem is. Once we have identified where and what the problem is, the solution is often quite simple and fast to fix.
To outsource parts of or full functions of the IT environment is today a natural solution for many of our customers. It gives flexibility and hopefully cost control of mastering the ever changing needs for effective use of the IT systems. The challenge with outsourced services is often related to work of maintaining and managing the outsourced service, and thereby maximizing the quality and cost benefits. The work can be divided into:
Everyday service and support maintenance identifying the root cause of a problem and thereby establish who is the correct owner of the problem.
Proper and accurate Service Level measurements to assure that correct levels are met, and if not that penalty clauses are fulfilled.
The industrial and service markets are growing at record pace. As business heats up, clients become more demanding. This means your IT systems need to be running at full speed as much as possible. Complex machinery such as modern robot technology needs looking after so you can avoid dreaded downtime. Comprehensive system monitoring is critical in order to reduce downtime in these complex systems.