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Monitoring Cloud Services
Where are your business applications running these days? On physical servers in the basement, in a SaaS-environment or in the Cloud? It doesn’t matter to op5 Monitor; you can still monitor your entire IT-environment from one unified tactical view, no matter where or how your applications are running.
Why you need to monitor you Cloud Services
You are responsible for your services
No matter where your services are hosted, you as CIO or operations manager are still accountable for the performance and availability for your business systems. When something is not working correctly your users will not turn to your service provider, they will turn to you.
You need the full picture to stay in control
Many cloud service providers offer dashboards for tracking the availability of their services as well as alert capabilities, but this is not enough to stay in control of the entire service delivery chain. op5 Monitor can make use of available dashboards in order to provide a unified view of your entire environment.
You can make informed decisions
With the data gathered by op5 Monitor you get informative reports that will help you in your decision making and the evaluation of your service providers without having to fully relay in their data.
You can be proactive in your IT-management
With op5 Monitor you can identify and fix issues before it grows into real problems. If problems occur, it allows you to quickly identify where the problem is located within your IT-environment, shortening mean time to repair (MTTR), whether it means contacting your service provider or fixing it in house.
Why you should monitor your Cloud Services with op5 Monitor
This way you will instantly know who owns the problem, you or your service provider.
Having the full picture with easy to understand reports is crucial for successfully manage a hybrid IT environment with many involved parties. By monitoring your Service Level Agreements (SLAs) that you have signed with your service providers you can leverage control over the relationship, assuring you get what you pay for and can get compensation if the SLAs are breached.