The scope of IT monitoring has expanded from the measurement of individual IT service and device metrics to a more comprehensive approach that includes BSM (Business Service Management). BSM connects the IT and Business perspectives, thus enabling a holistic approach to IT monitoring.
A holistic approach to IT monitoring is the prerequisite for ensuring greater reliability of essential business processes in increasingly complex and distributed IT environments.
Linking your IT with your business
op5 Monitor includes BSM functionality that enables managing, monitoring and measuring information technology as it relates to an organization’s business processes. Instead of focusing on the status of servers, printers, the network, or other technical components, the focus is on the health and performance of business processes such as sales, order processing, production and payroll.
Business Service Management allows IT departments to set their priorities so that they are in line with the overall business objectives of the organization. Issues that impact critical business processes receive the highest priority while less critical tasks are postponed. Information regarding issues, events and performance can be customized, displayed and delivered in a form that is appropriate to each recipient based on their role in the organization.
op5 Monitor BSM solution
By using the op5 Monitor, your IT organization can monitor and maintain the health of critical business services and processes it supports. op5 Monitor includes a number of features that allow mapping and grouping of an enterprise IT infrastructure to create a logical, business orientated overview of the overall physical, virtual or cloud based services. It has advanced capabilities such as real time status of IT services, integrated business and technical views as well as SLA management. Your organization can gain in-depth insight into your IT systems and performance and makes your business much better connected with your IT services..
- Reduction of downtime by alignment of key business processes with IT priorities.
- Decreased costs through proactive IT management.
- Increased mutual understanding of key priorities between IT and Business teams
- IT gains credibility through ability to show results in business terms.
For more information on op5 Monitor BSM:
“We do not only perform checks to see that the applications are working, we also monitor entire business processes to verify that applications actually do what the are supposed to do, that data is delivered at the right time and in the right shape.”
- Stephan Gottschalk, Network Engineer at DVB Bank.