How to submit a bug/feature request to op5

We have made our bug tracker public for users to access directly, this means that you can submit and get updates automatically when something happens with your bug/feature.

With great powers comes great responsibility.

Note: We can (and probably will) change some of the fields you report, to suit our needs. But don’t let that bring you down, we appreciate as accurate reports as possible!

Prerequisites

To report a bug/feature you will need the following.

Severity Levels

Here is the definition of severity levels in Mantis. Use these definitions when reporting new issues.

Severity LevelDescription
blockThe level used to indicate a problem which must be fixed before any next release. The problem affects all or a large part of customers and no workaround is available. In most cases we create a bugfix release for this type of problem
crashThe level used to indicate a problem which must be fixed before any next release. The problem affects all or a large part of customers, workaround is available. In most cases we create a bugfix release for this type of problem
majorThe level used to indicate a severe problem but one that does not cause a crash or loss of data.
minorThe level to use by default and used for the majority of reports
tweakThe level used for problems which do not affect the functioning of the program
textSpelling errors in the program
trivialVery small problems
featureThese are reports which are requests for future improvements of the program

Select Project

Ones logged in you will have to choose the project you want to report your bug/feature on.

  • Select the project in the drop down “Project:” (upper right corner)
  • Click on “Report Issue” on the menu

Report Feature

To report a feature you only need a few fields, we have skipped the ones “not used” from this table to shorten it.

FieldDescriptionDefault ValueOther
CategoryPart of program you found the bug(select)Required
SeveritySet this to “Feature”minorRequired
PriorityPriority of your requestnormalOptional
PlatformPlatform you are using.Optional
OSOperating SystemOptional
OS VersionOperating System VersionOptional
Product VersionVersion of op5 Product installedOptional
SummaryShort Description of feature, this will be displayed in change log/road mapRequired
DescriptionDetailed Description of featureRequired

Note: you can also upload file content by pressing “browse”, eg to apply logs or other useful information.

Press “Submit Report” to save the report.

Report Bug

To report a bug you only need a few fields, we have skipped the ones “not used” from this table to shorten it.

FieldDescriptionDefault ValueOther
CategoryPart of program you found the bug(select)Required
ReproducibilityHow often does it happen?have not triedOptional
SeveritySee section “Severity Levels”minorOptional
PriorityPriority of your requestnormalOptional
PlatformPlatform you are using.Optional
OSOperating SystemOptional
OS VersionOperating System VersionOptional
Product VersionVersion of op5 Product installedOptional
SummaryShort Description of bug, this will be displayed in change log/road mapRequired
SummaryDetailed Description of featureRequired
Steps To ReproduceHow do you do to get this problem?Optional
Additional InformationOther info you might think is usefulOptional

Note: you can also upload file content by pressing “browse”, eg to apply logs or other useful information.

Press “Submit Report” to save the report.