Rapid response and low operating costs important when Nyx Security chose IT monitoring system

Nyx Security AB has developed a system for real-time video analysis that may be used in association with closed-circuit-camera-based surveillance, preventing and reducing theft, vandalism, and other unauthorised activities. Surveillance cameras have been installed on clients’ premises all over the country, including schools, production complexes, stores, hypermarkets, construction sites, and marinas. At a 24-hour manned surveillance central in Ludvika, the Nyx operators will receive an Info Boxalarm when a camera detects motioring this way, surveillance personnel and/or the police can be summoned immediately.

Industry:
Security
The Challenge:
NYX Security is a fast-growing corporation that has been engaged in seeking IT surveil- lance solutions that are scalable and can also rapidly identify and trouble-shoot operational disturbances in cameras and other client-based equipment.
The Solution:
op5 Monitor provides a clear overview and can rapidly identify operational disturbances in equipment. Flexibility and scalability in op5 Monitor can be adapted in accordance with NYX’s requirements.
The Result:
NYX has been able to reduce considerably its service organisation as well as the level of client-related service. op5 Monitor provides a clear overview and is stable and adaptable.
A special refinement is provided by loudspeaker equipped cameras through which the operator can request the intruder to vacate the area.

The system is intelligent enough to be able to filter out irrelevant motions such as those produced by animals, passing cars, or swaying tree branches. On the premises of each customer are placed one or more cameras, along with a video server with appropriate routers. The video server transmits image signals via an encrypted Internet link to the surveillance central in Ludvika.

op5 monitor enable rapid response

For some time now, Nyx has monitored all client-based equipment using an op5 Monitor which means that the company’s technical personnel receive an alarm (via SMS or e-mail) as soon as a unit has failed or a connection is broken. This enables very rapid response to operational disturbances at the same time as it allows trouble-shooting work to be carried out in a very transparent manner. ”Before we implemented op5, we did not have as good a control on our production environment; it took too long to troubleshoot when cameras or other client-based equipment went down. Now, we can avoid all the de- tective work and, instead, can proceed directly to the problem when things don’t function as they should.This means that not only could we trim down our service organization, but also, that the level of service to our customers has increased considerably”, says Robert Karaszi, Chief of Operations for Nyx Security.

Flexibility

Nyx had already at an early stage assessed the market for surveillance systems and we were convinced that the op5 Monitor was the ideal product for such a market.
”op5 provides a very good overview and one is able to construct one’s own plans and decide for oneself exactly what to focus on. Moreover, the system is price-competitive, robust, and adaptable, while being based on an open-source code – a feature that makes it simpler for all parties”. It took only a few days to install op5 at a basic level for monitoring of about 1,600 cameras, servers, and routers. At a later stage, Nyx intends to make the system more proactive through monitoring also of the camera’s operating temperature and the fun- ctioning of its servo-motors. ”As a company, op5 is easy and flexible to work with.They have many competent and experienced advisors on staff who provide us with invaluable support in the form of tips and advice, even insofar as construction of the network is concerned”, concludes Robert Karaszi.

Nyx operators and technologists on op5 Monitor :

• We now have a much better idea of how the network and all its components work 
together, and we now are able to measure how much network resources we use.
• We have a history and general idea of all equipment that we lacked for a long time
• Even our operators are now able to trouble-shoot using, for example, video loss.
• Support also receives an e-mail when the cameras are again functional.
• We can design it so that op5 does not monitor certain equipment during a certain 
time period, for example, when a client temporarily de-installs a camera 
about nyx.

About Nyx

Nyx is a sector-leading and expansive enterprise which in real time monitors the client’s property 24 hours a day, year-round. Through innovative solutions and a manned ca- mera central, Nyx is able to offer security services which can be adapted to the needs of each individual client. Nyx clients are found within a variety of sectors such as banking and finance, trade and commerce, petrol stations, construction and industry, real estate, municipalities and the public sector. 
Nyx solutions are based on high technology with built-in intelligent video analysis in real time. Nyx occupies a sector-leading position for technical systems solutions. Nyx plays a significant role in setting standards, developing technology, as well as in launching new innovative products and services.