Log Monitoring is important for the Swedish Customs

The Swedish Customs Service (Tullverket) is a public authority with high requirements on its IT operations. Swedish Customs IT already a satisfied customer with op5 also purchased and installed op5s solution for archiving of logs and other IT information, op5 Log Server.

Approximately three years ago the IT departments monitoring of the IT environment in Swedish Customs was reactive. Only when users called and complained did the IT department realise that something was wrong.

Industry: Governmnet Agency
The Challange: Tullverket needed to move from reactive to proactive IT management. Therefore they decided to find a tool for proactive monitoring of the IT structure
The Solution: op5 Network Management Suite (including op5 Monitor, op5 Statistics and op5 LogServer)
The Result: Proactive IT management that is quick and easy to install and deliver value
Clearly, that was untenable in the long run and Swedish Customs decided to find a tool for proactive monitoring of the IT structure.

”We opted for op5s Network Management solution because it was simple, quick and easy to start, and not very resource demanding”, said Anna Thun, Head of Swedish Custom ITs Operations Department.

Log Monitoring

Swedish Customs has associations with other Swedish public authorities (SGSI) and there are therefore specific requirements regarding separate log monitoring. That is why Swedish Customs has supplemented its tool kit with op5 LogServer extension. The IT department has recently introduced incident and problems handling in an ITIL project at Swedish Customs. LogServer will be used for handling of application logs.

Swedish Customs cooperates with other customs services, both within and outside the European Union. Swedish Customs own IT department consists of 170 staff and has developed one of Europes largest and most effective customs handling systems.

Since earlier, Swedish Customs use op5 Monitor for monitoring of its IT systems and op5 Statistics to be able to graphically analyse and show statistics for follow-up. Swedish Customs started in a small scale with op5s products but are now adding solutions as the requirements and needs increase.